Unbeatable in my opinion

I have been with Bluehost for about 3 years. My usage is across the board, my own sites, sites hosted for clients, shops etc. Their support is effective and clean, packages work exactly as claimed. Having used half a dozen hosts, none have come close to Bluehost. Review Added on: 2008-12-11

Bluehost ranks in my top two!

I have been a webmaster for years and am currently running a review site. I have used Bluehost practically from day one, and I have to admit that I find their service to be impeccable. Especially of late. I have had no problems with them and would be able to happily refer them to anyone...as a matter-of-fact, I refer them to practically everyone! Review Added on: 2008-12-10

Never been disappointed

I host a number of sites with them none of which are high bandwidth and I have never had any problems. Their support is second to none and I love the live chat. They always answer the phone promptly and I have never been stuck in call waiting hell. I think their price has gone up slightly from when this review was written as I think for the first year it is 8.95 per month and then goes down to 6.95 per month if you buy 3 years worth. Overall really very good, very impressive and very reliable. Sods law now I have written this it is going to go horribly wrong!! Enjoy Review Added on: 2008-11-21

Bluehost downtime cripples my business

I have been with Bluehost from the beginning - when the owner used to e-mail us various news clippings based on his growth of the business and upgrades. That time has come and gone - believe me, esp since the recent "upgrades" and improvements over the last few months.

Overall, my service has gone from stellar to dismal, at best. Our server has been down almost everyday for a month now with three months prior to that of nothing but aggravation, lies, server changes without notice (upgrades and changes to php and scripts), and various other website killing moves. Tech support level one basically says this line when the server is down - “we are working on it, we don’t know when it will be done.” And that’s about all the help you will get. It would take me pages and pages to go through the support issues that appeared when they moved to simple scripts and changed php versions (without warning us). One support person after another compiled a huge set of problems which snowballed into a mess that took weeks to untangle and resolve.

Yesterdays classic report was that “we are doing file maintenance” when in fact an entire server swap was happening with customers left in the dark for 12 hours or more - no e-mail, no blog, no website, no error messages for customers or my clients to see.

When my site is down for 12 hours or more, on a daily basis for months on end and when tech support says “we don’t care” and customer service personell say “we can’t help you” and level 2 AND 3 support say “its not our responsibility” even though I have lost tens of thousands of dollars in contracts because customers have gone to our competitors after trying my site for several times without access (and told me so on the phone) - it’s all I can do to find something nice to say about this company in any way shape or form.

Having worked my fair share of tech support jobs as level 1, 2, 3 support, I know the deal already before I call. Unforetuneately my business now is as unforgiving as Bluehost is to it’s customers - if there is nothing to see then I lose - it’s that fast and that plain and simple!

It’s funny since I know that I am not the only one affected here but people at Bluehost keep repeating that they are not repsonsible for my loss of business (even though i am paying them for service)????

Hmmmm…what does this really mean? Obviously Matt is not holding anyone accountable since they feel that it’s ok to just throw away loyal customers and say whatever comes to mind on the phone.

Overall the people at bluehost need to understand that they are dealing with real people and real consequences - I have customers that I have to deal with too that are SCREAMING at me when their sites are down (at bluehost). I guess I am not responsible either, right?

Here’s the bottom line Bluehost - we (your loyal, soon to be ex customers) are looking to for reassurance, help, and most of all, RELIABILITY, ACCOUNTABILITY, and quality SERVICE!

I for one (that represents many) will be pulling my personal websites, several school districts accounts, and several clients to a new host) because I can’t afford to keep absorbing the losses incurred by waiting for support to get the picture here.

My advice to readers: AVOID Bluehost at all costs - your $99 is better to be doubled or tripled and then spent elsewhere.

WANTED: Contact me directly and I will pay you 4 times Bluehost’s best deal for peace of mind! Review Added on: 2008-11-19

Not good if your site grows too big

My site grew too large for Bluehost and they essentially put a gun to my head and forced me to move away. Prior to that, I loved their support and for the money, you cannot beat them. Just be aware that if your site uses several PHP scripts and gets 50,000 unique visitors per month, they will boot you. Review Added on: 2008-10-29

Highly Recommend

I have been with Bluehost for over 5 years and as a web designer, appreciate a good host. I recommend Bluehost to all my website clients. I have worked with many different hosts and have not found one yet that I liked more than Bluehost. Review Added on: 2008-10-15

Lately they dropped the ball

I have been with them for more than 2 years and they have been nearly flawless. I always had some minor problem with email delivery, but nothing bad.
On the last few days, apparently they are updating some servers and, at least on my case, it has been a great mess. The server have been down for several times on the past 48 hours and since early this morning it has been completely down and nothing works. FTM, Mail, Web nothing is working. customer service is very quick coming up on the phone explaining the problem, and promise a solution within few minutes half an hours, but 8 hours later nothing has been fixed. I cannot believe that they did not mirrored their clients account on another server while they where replacing HD arrays. If your business depend on your host, better go somewhere else. this time they have been totally unreliable. Review Added on: 2008-10-01

Fantastic Service

I have been with bluehost for over a year, and have not had a single hick up, i am running 3 domains. Whenever i have needed help their support has been able to promptly help me. Review Added on: 2008-08-03

not off to a good start

but improved after a system patch.
in the 1st 2 days of service the http service would fail quite often, while ftp,mail service remained online.

as of this review things look good.
my call to tech was short on hold may be a minuate. Review Added on: 2008-07-13

Over a year and lovin' it

I've been managing glorydayssportspub.com on Bluehost for a bit over a year and have been very pleased with the hosting. Uptime is terrific and, the few times that I've needed it, support has been very responsive. I have since added six domains to my account with minimal complications.

Bluehost is definitely a winner in my book. Review Added on: 2008-07-01